One-off troubleshooting

Your Dify, OpenClaw or Hermes Agent install throws errors, won't start, or suddenly stopped working. Pay per incident and our engineering team will track down one problem. If we can't solve it, you get a full refund.

What counts as one problem

• One symptom or one error in one deployment (Dify, OpenClaw or Hermes Agent) on one server.
• Several related errors with the same root cause count as one problem. For example, several containers exiting because the server ran out of memory is one problem.
• If, after the fix, a new problem with a different cause appears, that's a separate incident. We'll tell you before starting on it.

Out of scope

• New feature development or custom code.
• Model output quality or tuning.
• Bugs in the upstream software that have no workaround.
• Hardware or network faults outside your server (for example a cloud provider outage or your local network).
• Data recovery without backups.
• Projects other than Dify, OpenClaw and Hermes Agent.
• Recurring maintenance or ongoing monitoring.
• Anything that violates a platform's terms of service or circumvents regional restrictions.

If the problem turns out to be one of these, we'll explain why and refund you in full.

How it works

1. Pay with the "Buy now" button on this page; payment is handled by our third-party payment processor.
2. Email us at agentcommx@gmail.com with your order details (the email you paid with or the order number), the project and version, server size and OS, what changed before it broke, and the full error message or a screenshot (hide passwords and API keys first).
3. We confirm it's in scope. If it isn't, you get a full refund.
4. Temporary access: if we need to log in, you create a temporary SSH user or password yourself.
5. Diagnosis and fix by our engineering team; we tell you the cause and what we changed. We may use automated tools, including AI assistants, to run and check the steps.
6. You confirm it's fixed, then change the password or delete the temporary user.

Response time

We reply within 1 business day of receiving your email after payment to say whether we can take it on. How long the fix takes depends on the problem; we'll give an estimate when we accept.

Refunds

Not sure it's in scope? You can email us before paying. Full refund before we start, and a full refund if the problem isn't solved. Our liability for any order is limited to the amount paid for that order. See the Refund Policy.

Not deployed yet? See the OpenClaw / Hermes Agent secure remote setup or the remote deployment service.

Last updated: 2026-10-18 · 中文